ledger.com/start — The Ultimate FAQ Breakdown (2025 Edition)
Instead of a traditional long-form tutorial, this version focuses entirely on the most important and most misunderstood questions users ask every day when navigating ledger.com/start. If you're confused about setup, updates, seed phrases, Ledger Live Desktop, or device behavior — this FAQ-only guide is built for you.
General Setup & Device Basics
Q: What exactly is ledger.com/start?
It’s the official onboarding gateway for all Ledger hardware wallets. Whether you unbox a fresh device, need Ledger Live Download, or want guidance on secure setup, this page provides the verified workflow — including firmware checks, PIN setup, seed-phrase guidance, and initial app installations.
Q: Do I need Ledger Live Desktop or the Ledger Live App?
Ledger Live Desktop is the full-feature version — ideal for multi-chain users and full control. The Ledger Live App is perfect for quick monitoring and Bluetooth-capable devices. Both connect through ledger.com/start during setup.
Q: What’s the first thing I should do after unboxing?
Visit
ledger.com/start manually. Not from a Google ad. Not from social media. Not from a QR sticker. Type it yourself. This simple action eliminates 95% of phishing risk in the crypto space.Seed Phrase, Security & Misconceptions
Q: Should I store my seed phrase digitally?
Absolutely not. Screenshots, cloud storage, and email drafts are all the #1 attack vector for compromised wallets. Use paper or a metal backup plate — and store it physically in 1–2 safe locations.
Q: Can Ledger or Ledger Support recover my lost seed phrase?
No. They cannot, and will never ask for it. The seed phrase is mathematically tied to your wallet. If you lose it, the keys cannot be regenerated. Protecting it is the single most important step in your entire crypto journey.
Q: Should I expect Ledger to email me about setup?
Ledger does not email users asking for setup steps, seed phrases, or firmware notifications. Any email prompting you to “verify your wallet” is a scam. Only rely on the device display and Ledger Live itself.
Reminder: No website, no support agent, no update screen, and no technician ever needs your seed phrase. The only legitimate place you enter it is on the physical Ledger device — never online.
Ledger Live, Updates & Troubleshooting
Q: Ledger Live won't detect my device. What now?
This is usually a USB issue — try another cable (especially avoid power-only cables), another port, or restart Ledger Live. If using the Ledger Live App on mobile, ensure Bluetooth is supported by your device model.
Q: My device says “Update Required” but nothing happens.
Firmware updates must be initiated from Ledger Live. If stuck, disconnect, reopen Ledger Live, go to Settings → Firmware, reconnect USB, and retry. If the bootloader appears, follow its on-screen steps.
Q: Why does Ledger Live sometimes ask to “Allow Ledger Manager”?
This is a safe permission that grants Ledger Live the ability to install apps (BTC, ETH, SOL, etc.) on your device. You confirm the request physically using the device buttons to ensure no software acts without your consent.
Crypto Transfers, dApps & Real-World Usage
Q: How do I safely send crypto with a Ledger?
Use Ledger Live → Send → enter the recipient address → verify on the device screen. If the address displayed on the Ledger device does not match the one on your computer, cancel immediately.
Q: Can I connect my Ledger to MetaMask or other wallets?
Yes — many dApps and wallets offer “Connect Hardware Wallet.” When using MetaMask, the Ledger acts as the secure signing device while MetaMask becomes the interface layer.
Q: What if I plug my Ledger into a virus-infected computer?
Hardware wallets isolate private keys. Even if the computer is compromised, funds stay safe as long as you do not approve malicious transactions on the device display. The screen on the Ledger is always the truth.
Device Loss, Reset, Recovery & Replacements
Q: My Ledger was lost/stolen. Are my funds gone?
Not necessarily. If your PIN and seed phrase were secure, the thief cannot access your wallet. Simply buy a new device and recover the wallet using your 24-word phrase.
Q: Should I reset my Ledger before selling or giving it away?
Yes. Wipe the device from Settings → Security → Reset Device. This removes all secrets. Your actual crypto remains tied to the seed phrase — not the hardware itself.
Q: Is there any reason to regenerate a new seed phrase?
If you suspect someone else may have seen your seed phrase or your family member accidentally photographed it, regenerate immediately. A compromised seed = compromised wallet.